I talk a lot about empathy in my work. It’s really easy to get into a myopic rut when you’re under pressure – repeating what you believe works or will get your manager’s approval, creating content to please your peers not your visitors, working within academic norms. But it’s really important to try to seeContinue reading “Empathy”
Eastbury House in Barking is a beautiful Elizabethan manor house, set within an early twentieth century housing estate in east London. The National Trust wished to investigate and understand more fully a ‘lost’ period in the house’s history, between the wars. My research uncovered all kinds of exciting stories, involving Balloon Aprons, Constance Spry, theatreContinue reading “Eastbury House, National Trust”
The National Museum of the Royal Navy in Portsmouth were creating an exciting, volunteer-led exhibition and brought me in to train staff and volunteers, so that they could be sure of a consistent and appropriate tone of voice in the final text. I ran two workshops in engaging writing for a team across two sites,Continue reading “National Museum of the Royal Navy”
Here’s a downloadable, detailed, step-by-step process for how to plan a visitor experience that will be memorable and enjoyable to experience – and memorable and enjoyable to plan!
Here’s a free download that gives a detailed, step-by-step process in how to plan an interpretive story.
We were delighted to work with Royal Hospital Chelsea, one of London’s true hidden gems, on a new interpretation toolkit that would guide the organisation through a period of growth and change. We ran a workshop with staff to explore what their core stories were and how they could communicate them effectively and passionately. InterpretationContinue reading “Royal Hospital Chelsea”
It was an exciting time for Plymouth’s museums. A new, multi-million pound gallery and museum complex on North Hill was being built to house Plymouth’s most important heritage collections on one site. A striking contemporary extension on the back of the former Museum and Art Gallery and Central Library was being built and St Luke’sContinue reading “The Box, Plymouth”
The National Army Museum were undergoing a huge, transformative capital project and rolling out a new brand at the same time. They understood that their writing needed to shift a gear to keep pace with these massive changes. We created a bespoke programme of training for them alongside a new Style Guide that helped themContinue reading “National Army Museum”